
Contact Us
For all enquiries: carointake@gmail.com
39 Denmark Street
Kew, VIC 3101.
Please be aware we are NOT an emergency or medication review service and we don't do Medico-Legal reports.
For emergency assistance call
Lifeline: 13 11 14
Suicide Call Back: 1300 659 467
13Yarn: 13 92 76
Send us a message
Application Form- Refugees
You can give as much or as little information as you feel comfortable with.
With your permission, another person, such as Doctor or Social Worker, may contact us on your behalf.
PROCESS: This form is completed online and reviewed by the CARO intake coordinator. If appropriate, you will be referred to a CARO service member who may offer up to 5 sessions.
About the sessions
A therapist is a safe person to talk to about hard things from the past and present.
This is to help you feel calm and safe.
Many people who have had to leave their homes feel sad, angry or scared. This is normal. Therapist is for healing.
You are in charge. You do not have to talk about things you are not ready to talk about.
Trauma is when the body keeps feeling scared.
Sometimes bad memories come back. The therapist helps you know you're safe now.
We talk or just sit together. There are no wrong answers.
A therapist thinks about what you said. We try to understand the effect your feelings are having on you. This can help you feel differently.
The therapist tries to make sessions a safe space.
You should take your time to talk about what’s on your mind.
If something doesn't work for you, please tell us.
You and the CARO's therapist arrange times that suit you both.
This can be in person, or by zoom or phone.
It can be every week for 5 weeks or spaced out.
The sessions last about 50 minutes.
Interpreters
You decide with the therapist whether to have an interpreter.
Interpreters keep your information private, safe and secure.
It is important to know that an interpreter's time is limited.
Application Form- First Responders
You can give as much or as little information as you feel comfortable with.
With your permission, another person, such as Doctor or Social Worker, may contact us on your behalf.
PROCESS: This form is completed online and reviewed by the CARO intake coordinator. If appropriate, you will be referred to a CARO service member who may offer up to 5 sessions.
About the sessions
You and the therapist agree a time for the first meeting.
You and the therapist will try and arrange a time that works for both of you, whether it’s in person, or by zoom or phone, and whether it’s every week for 5 weeks or more spaced out.
The sessions last about 50 minutes, for you to use in whatever way you wish.
Sessions are confidential. The therapist aims to make sessions a safe space and will reflect with you on what you have said.
You should feel free to take your time to talk about what’s on your mind, what bothers you or about traumatic experiences.
You should say if something doesn't work for you so that it can be attended to.
A therapist will try to be flexible, if needed and if possible, and try to find common ground.
As the sessions continue, what’s important to you is likely to become clearer.
It’s a space in which to talk and reflect with another person about difficult thoughts and feelings about the experience of being a first responder.
A therapist is there to listen and reflect with you about your experiences, including losses, towards making some meaning of them and becoming possible to begin to think differently about your experiences.
If in sessions, it becomes difficult for you, a therapist will try and talk this over with you.
Towards the end of the 5 sessions you’ll discuss whether you’re ending with that therapist or wish to continue with these kind of sessions, and CARO will try to help with this.