Front Line Workers Mental Health Support

We understand the weight that front-line workers and caregivers bear as they routinely confront traumatic scenarios, which can significantly impact their mental health and overall well-being.

Listening to harrowing stories or responding to life-threatening situations for those in immediate need of care can take an emotional toll. Feelings of helplessness can arise from direct experiences or from roles as caregivers. To address this, we provide tailored individual consultations and group sessions designed specifically for those engaged in supporting refugees.

Our services extend to individuals who work closely with migrants and refugees, encompassing mental health professionals and front-line responders in critical situations. People who have been exposed to traumatic events often carry profound emotional burdens and experience heightened stress levels.

Additionally, we collaborate with first responders across various contexts, including emergency service personnel like fire fighters, police officers, and healthcare providers such as doctors and nurses.

Our Front Line Workers Counselling Service

We offer up to 5 pro bono (no charge) psychoanalytically informed sessions, depending on need. Sessions can be on Zoom or in person. We also offer group sessions.

Our service is confidential. Interpreters and Telehealth (e.g. Zoom) are available.

We offer our service irrespective of visa status or Medicare eligibility.

Please be aware we are not an emergency service.

Require additional sessions

Some people will find that these sessions provide sufficient emotional support, while others may feel that they need further help and CARO will try and assist with referral onwards.

Do you have interpreters

We have access to interpreters for both our  in-person and Telehealth service (ie Zoom).  Just inform us at the time of booking that you require an interpreter.

How much does it cost?

The first 5 session are free and if you require any further session you will be referred go another practitioner.

Do I need a particular Visa status

No, this service is available to all in need.

Do I need a Medicare card

No, this service is free for the first 5 sessions.

Is the service only available in Melbourne?

No, we have a number of practitioner in other states and you can always acces a Telehealth session.

What happens if I cannot make my session

Please give us 24 hours notice when canclling or re-scheduling an appointment. 

Emergency Services

  • Lifeline: 13 11 14
  • Suicide Call Back: 1300 659 467
  • 13Yarn: 13 92 7